Connect with Adventure, Discover Tanzania
Connect with Us
Address
Arusha - Tanzania
info@serengetisummerland.com
Phone
Contact us at +255 660196132
Last updated: September 2026
These Booking Terms & Conditions apply to tours, safaris, accommodation, transfers, excursions and other travel services booked through Serengeti Summerland Safaris.
By making a booking with us, you confirm that you have read, understood and accepted these terms.
In these terms:
You can request a tour through our website, email, phone, WhatsApp or other official communication channels.
A booking request is not confirmed until we have checked availability and sent you a booking confirmation.
Prices may change before confirmation if accommodation, transport, park fees or other supplier costs change.
We will provide payment instructions and an invoice showing the agreed amount.
A booking may not be considered confirmed until the required payment has been received.
Any bank charges, transfer fees or payment processing charges may be payable by the customer unless otherwise agreed.
Unless stated otherwise, our tour prices are quoted in United States Dollars (USD).
If payment is made in another currency, the amount may vary according to the exchange rate and payment provider used.
You may request changes to your tour after booking.
We will do our best to accommodate your request, but changes depend on availability and may result in additional costs.
Changes are only confirmed once we have agreed to them in writing.
Hotels, lodges, camps, routes, vehicles, activities or other tour elements may sometimes need to be changed because of availability, weather, park conditions, safety or circumstances outside our control.
Where a change is necessary, we will aim to provide an alternative of a similar or appropriate standard.
If you need to cancel your booking, please notify us in writing as soon as possible.
Cancellation charges may apply depending on how close the cancellation is to the start of your trip and on the cancellation terms of our suppliers.
Your booking confirmation may contain specific cancellation conditions that apply to your trip.
Where a refund is due, it will be processed according to the applicable cancellation and supplier terms.
Some payments may be non-refundable, including certain accommodation, flight, permit, park or special activity costs.
Refund processing times may depend on banks, payment providers and third-party suppliers.
We are not responsible for delays, cancellations, changes or additional costs caused by events beyond our reasonable control.
These may include severe weather, natural disasters, political unrest, strikes, road closures, government restrictions, disease outbreaks, security issues, wildlife conditions or other unforeseen events.
We will make reasonable efforts to assist you and find suitable alternatives where possible.
We strongly recommend comprehensive travel insurance before travelling.
Your insurance should cover appropriate medical expenses, emergency evacuation, cancellation, delays, lost luggage and other travel risks relevant to your trip.
We are not responsible for costs that your insurance should cover.
You are responsible for informing us before travel about any health, mobility or medical requirements that may affect your trip.
Safari travel can involve long drives, uneven terrain, remote areas, changing weather and limited access to medical facilities.
You should seek appropriate medical advice before travelling where necessary.
You are responsible for choosing a tour that is suitable for your needs, abilities and circumstances.
Guests must follow reasonable instructions from our guides, drivers, accommodation providers and activity operators.
We may refuse or end services where a person’s behaviour creates a serious risk to themselves, other guests, staff, wildlife or property.
No refund may be provided where services are ended because of serious inappropriate behaviour.
Children are welcome on many of our tours, but age restrictions may apply to certain accommodation, activities, flights or excursions.
Parents or guardians are responsible for children throughout the trip.
Please provide accurate ages of all children when making a booking so we can recommend suitable arrangements.
Please tell us about special requests, dietary requirements, allergies, accessibility needs or other important requirements when making your booking.
We will pass these requests to the relevant suppliers, but we cannot guarantee that every request can be fulfilled.
Guests with serious allergies should also communicate their requirements directly to accommodation and activity providers when appropriate.
If you experience a problem during your trip, please tell your guide, driver, hotel, lodge or our team as soon as possible.
Giving us the opportunity to resolve a problem while you are travelling can often help us find a quick solution.
If a problem cannot be resolved during the trip, please follow our complaints procedure.
Airlines are responsible for their own flights, schedules, delays, cancellations and baggage handling.
If a flight is delayed or cancelled, we will assist with reasonable arrangements where possible.
Additional costs caused by airline changes may be the customer’s responsibility unless otherwise covered by the airline or travel insurance.
We arrange transfers according to the information provided in your booking.
Please provide correct flight numbers, arrival times, departure times and contact details.
If your flight schedule changes, you should inform us as soon as possible so we can adjust your transfer arrangements.
Additional transfer costs may apply where changes are made at short notice.
Optional excursions and activities are not included unless clearly stated in your booking.
Additional activities may have their own safety requirements, age restrictions, cancellation conditions and supplier terms.
Prices and availability may change.
Some services are provided by independent suppliers, including hotels, lodges, camps, airlines, transport companies and activity operators.
Their own terms and conditions may apply in addition to these terms.
Where applicable, supplier-specific cancellation, payment, safety and booking conditions will be communicated to you.
National park fees, conservation fees, permits, taxes and other government charges may form part of your tour price.
Where these charges change after your booking, additional costs may apply if they cannot reasonably be absorbed within the original price.
We take reasonable care when arranging your trip and selecting our suppliers.
However, we cannot be held responsible for loss, damage, delay, injury or additional expenses caused by circumstances outside our reasonable control or by the actions of independent suppliers.
Nothing in these terms is intended to exclude any liability that cannot legally be excluded under applicable law.
If you have a complaint during your trip, please report it to us as soon as possible so we have an opportunity to resolve it.
After your trip, complaints should be submitted in writing with the booking details and relevant information.
We aim to acknowledge complaints promptly and work towards a fair and practical resolution.
We reserve the right to refuse or cancel enquiries or bookings that appear to involve fraud, false information, stolen payment methods, impersonation or other unlawful activity.
Where appropriate, suspected fraudulent activity may be reported to the relevant authorities or payment provider.
These terms are governed by the laws applicable in the United Republic of Tanzania, unless applicable law requires otherwise.
Any dispute will be handled through the appropriate legal or dispute-resolution process in Tanzania.
We make reasonable efforts to keep our website, itineraries, prices, photographs and other information accurate.
However, accommodation facilities, routes, activities, prices, schedules and other details may change.
We reserve the right to correct errors and update information when necessary.
We collect and use personal information that is necessary to manage your enquiry, booking and travel arrangements.
This may include your name, contact details, passport or travel information, payment information, dietary requirements and other information needed to provide your services.
We may share relevant information with trusted suppliers when necessary to arrange your trip.
We do not sell your personal information.
Please refer to our Privacy Policy for more information about how we collect, use, store and protect personal information.
We are committed to responsible travel and encourage our guests to respect Tanzania’s wildlife, environment, local communities and cultures.
Guests should follow park rules, avoid disturbing wildlife, respect local traditions and communities, and help reduce unnecessary waste.
We encourage responsible choices that help protect the places and communities we visit.
If you have questions about these terms, your booking or your upcoming trip, please contact Serengeti Summerland through our official contact channels.
We are happy to clarify any part of these terms before you make your booking.
Serengeti Summerland Safaris
Tanzania
Connect With Wild.
Connect with Adventure, Discover Tanzania
Arusha - Tanzania
info@serengetisummerland.com
Contact us at +255 660196132
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